If you are not satisfied with our products, you need to return them for a refund. Please read this return policy carefully. We will negotiate with you on the return and refund details according to this policy. So please take the time to read it carefully.
Return Policy from Love Gifts
1. Scope of Application
This policy applies to all general merchandise sold by our company (excluding custom-made items, perishable goods, or products explicitly marked as non-returnable).
2. 7-Day No-Question-Asked Return Conditions
- Timeframe: Returns are accepted within 7 days from the date of delivery (based on the logistics tracking record).
- Product Condition Requirements:
- The product must be unused and in resalable condition;
- Original packaging, accessories, free gifts, and instruction manuals must be intact and undamaged;
- Product labels, anti-counterfeit seals, or tags must remain unaltered;
- No signs of improper use, stains, or wear.
3. Exclusions from No-Question-Asked Returns
- Human-Induced Damage or Misuse:
- Damage caused by improper operation, disassembly, drops, water exposure, etc.;
- Visible scratches, dents, cracks, or deformities;
- Damage due to exposure to chemicals, extreme heat, or strong magnetic fields.
- Special Categories:
- Personal hygiene products (e.g., undergarments, opened cosmetic tools);
- Consumables (e.g., food, beverages, medicines).
- Other Exclusions:
- Returns requested after the 7-day period;
- Missing free gifts or their original packaging;
- Failure to provide valid proof of purchase (e.g., order number, invoice).
4. Return Process
- Contact customer service to submit a return request with your order number and reason;
- Upon approval, return the item as instructed (return shipping fees are borne by the responsible party);
- Refunds will be processed within 3-5 business days after warehouse inspection.
5. Additional Notes
- Return shipping fees for defective items will be covered by our company;
- Buyers are responsible for return shipping costs for no-question-asked returns;
- Fraudulent returns (e.g., empty packages) may result in legal action.
6. Dispute Resolution
If responsibility for product damage is disputed, both parties may agree to a third-party inspection. Inspection fees will be borne by the responsible party.
(Note: Adjust shipping fee rules according to local consumer protection laws and your business practices.)